Empowering a pharmaceutical sales team through an engaging product launch event

The Client
Strict regulation and data privacy requirements mean that organising an event for the pharmaceutical sector can be challenging. It’s important to carefully phrase key messages, engage healthcare professionals with credible and fact-checked scientific content, and thoughtfully navigate ethical considerations.
At the same time, attending healthcare professionals expect an impactful event with stimulating presentations and ample opportunities for networking. This requires creativity, as well as precision and knowledge of the sector.
The Challenge
A pharmaceutical client approached us to help organise an event for the UK launch of a new drug, following a successful global launch earlier that year. With the necessary licence secured, our client’s UK team was eager to replicate this success on home soil.
The client already had branded assets from the global launch. Our task was to craft a UK event that would act as a counterpart to the global one, replicating the same level of engagement and positive feedback.
The Objective
The primary objective of this launch was to educate, engage and inspire the field sales team. The goal was to clearly convey the product’s characteristics, its significance on the market, and the transformative impact it could have on patients' lives.
With the venue already secured for three days, our task was to closely collaborate with our client to shape every aspect of the event – from its visual aesthetics and ambiance to the meticulously designed agenda.
Facilitating ample networking opportunities was another pivotal aspect of the event, given that the audience was predominantly field-based, with limited chances to connect and exchange experiences.
But involvement didn’t limit itself to the event’s day. To ensure participants were looking forward to the UK launch, we needed to engage the team and generate momentum ahead of the event.
What we delivered:
- Educate, engage and inspire the field sales team
- Live event planning and management
- Networking opportunities
- Pre-event engagement
Our Approach
To engage the team ahead of the UK launch, we organised an internal ‘Countdown to Launch’ email teaser campaign. This encompassed four key messages that outlined the significance of the event, conveyed excitement from the Irish launch, articulated the impact of the launch on the sales team and patients, and provided a preview of what attendees could expect to gain from the event. The emails contained designed HTML features with embedded video interviews, which successfully built anticipation and excitement before the launch.
For the event itself, our production strategy involved mapping and animating the event identity onto the stage and set. We constructed a stage set equipped with an LED wall, using 3D animation to create the illusion of a keyhole cutout. Presenters entered the stage through the keyhole, while various LED features transformed the staging ambiance without physical modifications. This allowed us to create an immersive and visually engaging experience, despite spatial constraints.
From a creative concept point of view, our Senior Producer closely collaborated with the client’s Brand Lead to refresh the existing global brand assets.
Then, we helped meticulously craft an agenda that accommodated informative sessions, hands-on experiences, and tactical workshops. On the first day, attendees learnt about the product’s characteristics and heard firsthand from a patient about its transformative impact on their life. On day two, the delegates received the tools they needed to effectively launch the product, including showbooks and role-playing exercises. On the last day, attendees reconvened in their respective area teams to devise tactical plans for market deployment.
To promote networking - as requested by the client - we helped organise an informal networking reception on the evening of day one., This featured an engaging ‘cube challenge’. Each delegate received a welcome note with a key in their hotel room, prompting them to participate in the challenge at the reception. Here, prize envelopes awaited within the cubes, in line with product data, ensuring an element of suspense and excitement but also relevance back to key messaging of the day.
Finally, we realised that recognising the efforts of the teams would be integral to the event's success. So, in lieu of a formal gala dinner, we organised an awards ceremony in the main room against a backdrop of live music and street food, celebrating the teams' accomplishments so far.
The Results
The event successfully replicated the level of engagement and enthusiasm generated by the global launch. Equipped with the knowledge and tools they need, the UK sales team left feeling informed, motivated, and ready to effectively sell the new product in the UK market. The event also boosted the team’s morale and commitment to the company and their colleagues.
Would you like to hear how we can help you deliver your next product launch event? Get in touch with our team!
TESTIMONIAL
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